Returns & Exchanges

Due to the perishable nature of our spirits and food products, we prioritize your satisfaction while adhering to strict safety regulations. If your order arrives damaged or incorrect, we are committed to providing a swift resolution through replacement or store credit.

Return Process

• 1.
  Inspect Your Shipment

  Upon delivery, carefully examine your package for any signs of leakage, breakage, or incorrect items before opening the safety seals.

• 2.
  Document Issues

  If you discover a defect or damage, take clear photographs of the product and the shipping packaging to assist in our quality control review.

• 3.
  Contact Support

  Email our concierge team within 48 hours of delivery with your order number and the documentation of the issue to initiate a claim.

• 4.
  Receive Resolution

  Once your claim is validated, we will arrange for a complementary replacement shipment or issue a full refund to your original payment method.